Negotiation and influence

Conflict resolution

Understand the disagreement, reduce tension, and agree on a practical next step.

A practical starting point

Three principles to take into the conversation

  1. 1

    Describe the tension without assigning identity or intent.

  2. 2

    Look for the interests underneath each person’s stated position.

  3. 3

    Agree on one practical step and follow through on it.

Try this opening

“We seem to be seeing this differently. Could we compare what each of us is trying to protect?”

Adapt this opening to your situation and say it in your own words.

Prepare in a few minutes

  • Write down the outcome you want from the conversation.
  • Separate what you observed from what you assume.
  • Choose one point the other person needs to understand.
  • Plan a question that makes room for their perspective.