Leadership

Leading change

Help your team understand a change, ask questions, and know what happens next.

A practical starting point

Three principles to take into the conversation

  1. 1

    Explain what is changing, why now, and what is staying stable.

  2. 2

    Acknowledge uncertainty instead of filling it with false confidence.

  3. 3

    Create a real channel for questions and close the loop on what you hear.

Try this opening

“Here is what we know, what we have not decided yet, and what happens next…”

Adapt this opening to your situation and say it in your own words.

Prepare in a few minutes

  • Write down the outcome you want from the conversation.
  • Separate what you observed from what you assume.
  • Choose one point the other person needs to understand.
  • Plan a question that makes room for their perspective.