Innovation and adaptability

Growth mindset

Build your skills through practice, useful feedback, and better ways of learning.

A practical starting point

Three principles to take into the conversation

  1. 1

    Describe the skill or behaviour that needs work instead of labelling the person.

  2. 2

    Use feedback as information for the next attempt.

  3. 3

    Change the strategy or support when effort alone is not producing learning.

Try this opening

“What did this attempt teach us, and what will we change on the next one?”

Adapt this opening to your situation and say it in your own words.

Prepare in a few minutes

  • Write down the outcome you want from the conversation.
  • Separate what you observed from what you assume.
  • Choose one point the other person needs to understand.
  • Plan a question that makes room for their perspective.