Critical thinking

Problem solving

Define the problem before selecting a solution and learn from the result.

A practical starting point

Three principles to take into the conversation

  1. 1

    Separate the symptom from the outcome that is actually blocked.

  2. 2

    Gather enough evidence to test the leading explanation.

  3. 3

    Run the smallest useful experiment and define what you will learn.

Try this opening

“Before we choose a fix, can we agree on the problem we are solving?”

Adapt this opening to your situation and say it in your own words.

Prepare in a few minutes

  • Write down the outcome you want from the conversation.
  • Separate what you observed from what you assume.
  • Choose one point the other person needs to understand.
  • Plan a question that makes room for their perspective.