Communication essentials

Giving feedback

Give specific, constructive feedback that helps someone understand what to change.

A practical starting point

Three principles to take into the conversation

  1. 1

    Name the observable behaviour, not a trait or assumed motive.

  2. 2

    Explain the effect on the work, customer, or team.

  3. 3

    Agree on a specific next step and leave space for their perspective.

Try this opening

“I noticed [behaviour], and the effect was [impact]. Can we talk about what would help next time?”

Adapt this opening to your situation and say it in your own words.

Prepare in a few minutes

  • Write down the outcome you want from the conversation.
  • Separate what you observed from what you assume.
  • Choose one point the other person needs to understand.
  • Plan a question that makes room for their perspective.