Communication essentials

Clear communication

Lead with the point, add the context people need, and make the next action unmistakable.

A practical starting point

Three principles to take into the conversation

  1. 1

    Start with the purpose or decision before the background.

  2. 2

    Use concrete language and remove details that do not change the action.

  3. 3

    End with an owner, action, and useful timeframe.

Try this opening

“The decision we need today is…”

Adapt this opening to your situation and say it in your own words.

Prepare in a few minutes

  • Write down the outcome you want from the conversation.
  • Separate what you observed from what you assume.
  • Choose one point the other person needs to understand.
  • Plan a question that makes room for their perspective.